Coverage
The processes I run.
The operating surface of a tech company end-to-end — from the first pre-sales conversation to launch, and every routine that keeps it running. AI-first in each of them.
Go-to-Market & Revenue
- B2B funnel: pre-sales to launch
- Sales operations & CRM discipline
- Pipeline, forecasting & reporting
- Pricing, packaging & proposals
- Partner and channel setup
Business Operations
- Day-to-day operating rhythm
- SOPs, playbooks & knowledge base
- Budgeting, forecasting & cost control
- Vendor, contract & procurement
- Tooling and systems consolidation
Customer Support
- Team build-out & tiering
- 24/7 coverage & shift planning
- SLAs, QA & escalation paths
- CSAT, NPS & response-time KPIs
- Self-service, macros & AI assist
PMO & Software Delivery
- Delivery cadence & release management
- Roadmap and scope governance
- Cross-team dependencies & resourcing
- Agile, hybrid and waterfall setups
- Delivery health & risk reporting
KPIs, SLAs & Reporting
- Metric trees & OKR design
- SLA and OLA definition & tracking
- Management dashboards
- Review cadence & accountability
- Data quality & single source of truth
People & Organization
- Org design, roles & decision rights
- Hiring, onboarding & retention
- Performance and comp frameworks
- Leadership team building
- Change management & internal communication
Governance, Compliance & M&A
- Compliance, risk & governance
- Regulatory and licensing readiness
- ISO and ITIL audit preparation
- M&A due diligence & integration
- Team and entity consolidation
Something outside this list? If it sits on a COO's desk, it's fair game.