Fractional COO · Tech & iGaming
AI-firstI help growing companies restructure, systematize and scale — AI-first by default, turning complexity into calm, efficient operations.
About
I'm Tanja. For 18 years I've worked in complex, global, fast-paced tech, fintech and iGaming companies — more than 10 of them in senior leadership. I step in during structural change or rapid growth, when execution decides the outcome.
I translate strategy into operating models, technology and performance — and I'm AI-first by default: wherever a process can be automated or run with AI, it is. That assumption shapes how I design teams, tools and costs from day one.
PMP · ITIL · MBA
Experience
Previously Head of Global Delivery & Operations at GR8 Tech, Head of Delivery & Operations at Syndicode and Director of Consulting Delivery at CGI.
Services
Engagements are tailored — from a focused restructuring project to an ongoing part-time COO role.
Clear roles, lean structures and decision rights that let teams move faster with less friction.
Redesigning operating models through growth, change or turnaround — calmly and decisively.
Integrating teams, entities and systems after M&A or expansion into one coherent organization.
Designing and embedding processes people actually follow, from operations to finance.
Turning tribal knowledge into scalable systems, then automating the repetitive work.
AI initiatives that move out of pilots and into live processes — with owners, budgets and measurable value.
Who I work with
Founders who want operations built right the first time — processes, tools and a team that can scale without rework.
Companies growing faster than their structure: new markets, new brands, new funding — and the chaos that comes with it.
Large organizations going through restructuring, consolidation or AI transformation that need a senior operator to drive it.
Coverage
Go-to-Market & Revenue · Business Operations · Customer Support · PMO & Software Delivery · KPIs, SLAs & Reporting · People & Organization · Governance, Compliance & M&A
Every engagement starts from the same question: what should be automated, what should be augmented, and what must stay human. AI is designed into the operating model — not bolted on afterwards.
Talk about your AI roadmapCapacity comes from systems and AI first, headcount second. I look for the work that shouldn't exist before the work that needs a person.
Automation only holds where the data is trustworthy. We fix measurement, KPIs and SLAs before layering intelligence on top.
Most AI work dies in demos. I move initiatives into live processes with an owner, a budget and a number attached to them.
Approach
A sharp, honest look at how your organization really runs today — where the work actually goes and where it stalls.
A clear target structure, processes and roadmap aligned with your goals, owners and budget.
Hands-on implementation until the new way of working sticks and your team can run it without me.
Contact
Book a free 30-minute intro call on WhatsApp, or share a few words about your company and challenge — I'll get back to you personally.